Cova Status Updates

All Systems Operational

Login and Authentication Operational
90 days ago
99.96 % uptime
Today
Integrated Payment Services ? Operational
90 days ago
100.0 % uptime
Today
Customers ? Operational
90 days ago
100.0 % uptime
Today
Catalogs and Pricing ? Operational
90 days ago
100.0 % uptime
Today
Availability ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
99.99 % uptime
Today
Traceability ? Operational
90 days ago
100.0 % uptime
Today
Sales and Orders ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Cash Management ? Operational
90 days ago
100.0 % uptime
Today
Cova E-Commerce ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Planned System Maintenance - April 3rd (Merrco, Chase and Integrated Gift Cards Only) Apr 3, 2025 00:00-00:10 MDT

We will be completing a scheduled maintenance to our payment gateway starting at 12:00am Mountain Time on the morning of April 3rd which is expected to last up to 10 minutes. During this time, integrated payments processed through Merrco, Chase, GiveX and Birchmount will be unavailable in integrated mode. Retailers can choose to process payments with the Chase or Merrco terminals in standalone mode, however, gift cards will not be able to be redeemed throughout this window.

There will be no impact to customers using Cova Pay.

We appreciate your understanding.

-Cova Support Team

Posted on Apr 01, 2025 - 16:10 MDT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Resolved - We believe issues related to being able to log into Cova are now fully resolved. Thank you for your patience as we worked to resolve this.
Mar 26, 11:13 MDT
Monitoring - We are beginning to see services recover and users able to log into HUB and POS. We will continue to monitor and provide additional updates.
Mar 26, 11:08 MDT
Update - Our teams have identified the root cause and are adding additional resources to remedy the issue. Again, as we have an return we will continue to provide updates.
Mar 26, 11:05 MDT
Identified - Our teams are rerouting services to our redundant data center and are monitoring traffic. As we continue to mitigate the issue we will provide updates on estimate return to service.
Mar 26, 10:59 MDT
Investigating - We are currently seeing intermittent connectivity to our authentication services preventing login to HUB and other dependent actions within our services. Our teams have been engaged and are working towards a resolution. We will post updates here, but in the meantime POS devices can be logged into using the bubble picker and if necessary work in offline mode to continue to process sales.
Mar 26, 10:41 MDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.