Cova Status Updates Status

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

Resolved - Our payment processor declared the issue fully resolved at 8:30 PM PST, so this incident is now being closed as we believe the issue should no longer be occurring. Thank you for your patience as we waited for a full resolution of this issue.
Apr 22, 00:33 MDT

Update - Although we have not seen the issue resolve at this point, we can see that almost all Cova Pay transactions are going through successfully. We will continue to monitor this issue after end of business day as we are not yet confident this has been fully resolved.
Apr 21, 17:32 MDT

Update - We are still seeing some Cova Pay payments fail to successfully finish on payment terminals and are continuing to monitor the issue. This status incident will be closed once we are more confident that this is no longer occurring and we will continue to provide updates in the meantime.
Apr 21, 15:25 MDT

Update - We are still seeing some Cova Pay payments fail to successfully finish on payment terminals and are continuing to monitor the issue. This status incident will be closed once we are more confident that this is no longer occurring and we will continue to provide updates in the meantime.
Apr 21, 14:24 MDT

Monitoring - We are seeing that the Cova Pay issues are beginning to re-occur due to a second round of DDOS attacks against our payment processor and we are reopening this incident to continue looking into this.

We apologize for the confusion and inconvenience during this time. We will continue to provide updates as they become available.
Apr 21, 12:54 MDT

Apr 21, 2025

Cova Service Disruption - Delays in Pricing

Resolved - We believe the issue with Pricing services in Cova is now fully resolved. We apologize for the inconvience and thank you for your patience as we worked to resolve this.
Apr 21, 12:42 MDT

Update - We are continuing to monitor Pricing services to ensure that related services are behaving normally again. We believe that the issues are no longer occurring but we are continuing to monitor to ensure service continues smoothly as many users are setting new prices after the weekend.
Apr 21, 12:35 MDT

Monitoring - We have seen that the Pricing issue is mostly cleared up but we are continuing to monitor affected services before calling the all-clear. Thank you for your patience and we will continue to provide updates until we are confident this is no longer occurring.
Apr 21, 11:52 MDT

Identified - We are currently seeing some issues related to the Pricing service within Cova. This service affects many other parts of Cova and affected users may see errors when attempting to set prices in the Cova hub, or delays in saved changes being represented in the Cova app. We are aware of the issue and working on a resolution but cannot currently provide an ETA on a solution.
Apr 21, 11:19 MDT

Cova Service Disruption - Cova Pay Issue

Resolved - We are no longer seeing any issues related to Cova Pay integrated payments. Thank you for your patience as we waited for this issue to be resolved.
Apr 21, 12:21 MDT

Update - We are beginning to see more successful Cova Pay transactions occurring but not 100% of attempts are successful yet. We will continue to monitor and provide updates as they become available.
Apr 21, 11:56 MDT

Update - Our payment processor has identified that they are expericing a DDOS (distributed denial of service) attack, which is currently overwhelming their services and is causing the issues we are seeing with Cova Pay. This kind of attack does not expose sensitive information, but instead simply aims to shut down services by making too many requests. We will continue to provide updates as they become available.
Apr 21, 11:38 MDT

Identified - We are currently seeing issues with the Cova Pay integrated payment solution. Affected users may see that sales made using the Cova Pay payment method may not go through successfully.The appropriate teams have been alerted and are investigating further.
Apr 21, 11:22 MDT

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

Pricing Tab in Catalog - Update #2

Resolved - After monitoring the service overnight, our Incident Management team experienced slightly higher error rates around both 8pm and 9pm MDT which were both addressed by moving traffic between data centers. There was no additional alerting beyond the two spikes and the pricing service has normalized. We will continue to monitor throughout the day and provide updates should we see any indications of slowness.

Thank you for your understanding as we approached this disruption with an abundance of caution.
Apr 17, 06:05 MDT

Monitoring - Our monitoring of the pricing service continues to show intermittent errors when accessing the pricing tab via my catalog in HUB. The team will continue to resolve any spikes, however, we will leave this notification active until we are confident any lingering disruptions are resolved.

If you receive an error, attempt to reload the page or toggling between products should help populate pricing.
Apr 16, 20:00 MDT

Apr 16, 2025

Pricing Tab in Catalog - Update

Resolved - The pricing service slowness has been resolved. Should we see any further impact we will provide additional updates.
Apr 16, 18:47 MDT

Identified - We are again seeing intermittent timeouts when accessing the pricing tab via my catalog. Our teams are taking corrective measures to resolve the issue and we will provide updates as the service returns to normal.
Apr 16, 18:36 MDT

Pricing Tab in Catalog

Resolved - We have finished monitoring the Pricing issue from earlier today and we are confident that the service has returned to normal operational levels. Thank you for your patience as we monitored and resolved this issue.
Apr 16, 15:54 MDT

Update - We continue to monitor the known issue with the Pricing service and while we have seen a large amount of improvement, we have not yet seen a full recovery. Thank you for your continued patience as we wait to see this service behaving at normal levels again.
Apr 16, 13:03 MDT

Update - We continue to monitor the known issue with the Pricing service and while we have seen a large amount of improvement, we have not yet seen a full recovery. Thank you for your continued patience as we wait to see this service behaving at normal levels again.
Apr 16, 11:22 MDT

Monitoring - We have identified the issue with the Pricing service and are seeing some initial improvement. We are still monitoring before declaring the issue resolved. For users still seeing issues loading prices, reloading the webpage will probably help as most requests are going through successfully.
Apr 16, 09:23 MDT

Investigating - We are aware of an issue causing slow loading or no loading of the pricing tab in Catalog. We are actively investigating the degraded performance and will update as soon as we know more.
Apr 16, 08:12 MDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

All Systems Operational

Past Incidents

All Systems Operational

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Past Incidents