tag:covastatusupdates.statuspage.io,2005:/historyCova Status Updates Status - Incident History2024-02-26T02:00:57-07:00Cova Status Updatestag:covastatusupdates.statuspage.io,2005:Incident/200027922024-02-26T02:00:57-07:002024-02-26T02:00:57-07:00Planned System Maintenance - February 26th<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>02:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>00:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:20</var> MST</small><br><strong>Scheduled</strong> - Hello Cova Clients,<br /><br />Cova has a planned system maintenance window from 12:00am – 2:00am MST on the morning of February 26th. During this window, updates and changes to pricing made in HUB my not reflect when logging into or refreshing the tablet, or in certain reports like the Inventory On Hand Report.<br /><br />Impacted Functionality:<br /><br />• Pricing Service<br /><br />Thank you for your understanding,<br /><br />-Cova Support</p>tag:covastatusupdates.statuspage.io,2005:Incident/199945652024-02-15T13:49:40-07:002024-02-15T13:49:40-07:00Intermittent Errors In Catalog<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:49</var> MST</small><br><strong>Resolved</strong> - Catalog services have normalized and back to business as usual. Thank you for your patience while we worked to restore this service.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:42</var> MST</small><br><strong>Monitoring</strong> - We are continuing to see response times for catalogs improve and are monitoring. We will call an all clear shortly.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:36</var> MST</small><br><strong>Update</strong> - Our teams are beginning to see improvement in response times and expect services to be fully restored within 30 minutes.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:33</var> MST</small><br><strong>Identified</strong> - Our teams have identified the root cause and are scaling additional resources to clear the errors. We will provide updates on estimated time to restore as we have those details.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:21</var> MST</small><br><strong>Investigating</strong> - We are currently investigating and issue with our catalog services. The page is loading intermittently or not at all for some customers. We will continue to provide updates as we identify the issue and work towards resolution.</p>tag:covastatusupdates.statuspage.io,2005:Incident/198808422024-01-31T19:30:55-07:002024-01-31T19:30:55-07:00Intermittent Delays with Sales Orders<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:30</var> MST</small><br><strong>Resolved</strong> - We have confirmed orders have returned to business as usual. We apologize for the inconvenience and appreciate your patience while we resolved the issue.<br /><br />-Cova Support</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:24</var> MST</small><br><strong>Monitoring</strong> - Services have normalized and orders are again processing as expected. We continue to monitor for any ongoing issues.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>19:17</var> MST</small><br><strong>Identified</strong> - Our teams have restarted the impacted services and beginning to see improvements. We will continue to monitor and provide updates.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:55</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue where sales orders are slow or not loading on tablets. We will continue to provide updates as we identify the root cause.</p>tag:covastatusupdates.statuspage.io,2005:Incident/197570692024-01-18T15:07:59-07:002024-01-18T15:07:59-07:00Cova Catalog Service Disruption - January 18 2024<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:07</var> MST</small><br><strong>Resolved</strong> - We believe the issues with the Cova hub and Cova app are no longer occurring. Thank you for your patience as our teams solved this.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:49</var> MST</small><br><strong>Update</strong> - We are seeing most services in Cova recovered, though some are still running more slowly than usual. We believe that the Cova hub should be usable again and sales in the Cova app should once again be possible. We will continue to monitor to ensure that things are fully resolved before this status incident is closed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:32</var> MST</small><br><strong>Monitoring</strong> - The services that had to be restarted are beginning to catch up and we are seeing the Cova hub and the app start to become more responsive, though still slower than normal. We will continue monitoring this issue and providing updates until we're sure it has been fully resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:05</var> MST</small><br><strong>Identified</strong> - The maintaining team has identified the services responsible for the issues being seen and are working to restart these. We do not currently have an estimated time resolution but it may take some time because instances need to be restarted. Thank you for your continued patience.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:48</var> MST</small><br><strong>Update</strong> - At this time we would recommend that users experiencing issues making sales attempt to make sales in Offline Mode instead. This can be accomplished by disabling the device's connection to Wifi. For locations using integrated payment methods (such as debit cards), this will prevent communication with payment terminals, and sales would have to be closed as Cash instead. For locations in some States, offline will not work because consistent connections to Traceability Providers are required to make sales.<br /><br />Thank you for your patience as we continue to look into this.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:40</var> MST</small><br><strong>Update</strong> - We are receiving additional reports that some users are unable to make sales in the Cova app. Cova's teams are continuing to investigate and updates will be provided as they become available.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:33</var> MST</small><br><strong>Investigating</strong> - We are currently seeing that the Cova Catalog is failing to load or loading much more slowly than expected. This may also prevent doing product refreshes in the Cova app as data cannot be pulled from the Catalog, and some related functions like Purchase Orders may also be affected. We will continue to provide information as it becomes available.</p>tag:covastatusupdates.statuspage.io,2005:Incident/191818592023-11-20T11:58:29-07:002023-11-20T11:58:30-07:00Nov 20 2023 - Promotions not applying correctly in Cova App<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:58</var> MST</small><br><strong>Resolved</strong> - The issue with Promotions has been fully resolved and they are working as expected again. Thank you for your patience as we worked to resolve this.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:41</var> MST</small><br><strong>Monitoring</strong> - We have identified the issue that was causing Promotions to fail to apply as expected. Related services are processing Promotion events again and we expect the issue to be resolved shortly. We will monitor the issue and provide an all-clear when this has been confirmed to be fully resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:26</var> MST</small><br><strong>Update</strong> - We are still investigating to find the cause of the issue affecting promotions. Thank you for your continued patience. We will continue to provide regular updates as they become available.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>10:55</var> MST</small><br><strong>Investigating</strong> - We have become aware of an issue in the Cova app where some Promotions are failing to apply as expected. The maintaining teams have been informed and are currently investigating to find the cause. We do not currently have an ETA on a solution but will continue to provide regular updates.</p>tag:covastatusupdates.statuspage.io,2005:Incident/189694602023-10-30T10:45:23-06:002023-10-30T10:45:23-06:00Cova Service Disruption - Biotrack communication issues - Oct 30 2023<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:45</var> MDT</small><br><strong>Resolved</strong> - This Incident has been resolved. Our clients are able to load Biotrack manifests as expected and transactions are submitting through from Cova to the Traceability System as we expect</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:05</var> MDT</small><br><strong>Investigating</strong> - We are currently seeing an issue communicating with Biotrack that may affect the ability to receive manifests or in some States, the ability to make sales. We are currently investigating and will continue to provide updates as they become available.</p>tag:covastatusupdates.statuspage.io,2005:Incident/189188402023-10-24T20:42:57-06:002023-10-24T20:42:57-06:00Latency - Pricing and Orders<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:42</var> MDT</small><br><strong>Resolved</strong> - Response times have returned to normal and our teams are have called the all clear. Thank you for your patience while we resolved this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:31</var> MDT</small><br><strong>Monitoring</strong> - We are seeing services return to business as usual as a backlog of messages are cleared. We will continue to monitor the heath of pricing and provide an all clear shortly.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>19:56</var> MDT</small><br><strong>Update</strong> - We are continuing to see higher than normal error rates and latency impacting Inventory Manager functionality. Our teams are continuing to implement a fix to restore services.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>19:49</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>19:48</var> MDT</small><br><strong>Identified</strong> - We are currently experiencing latency with our pricing service that are causing delays in updates to pricing changes in HUB and POS. The latency is also causing delays in orders posting to tablets. We are actively working to resolve the issue and will provide additional details as we have them.</p>tag:covastatusupdates.statuspage.io,2005:Incident/188591742023-10-19T17:21:14-06:002023-10-19T17:21:14-06:00Cova Hub login difficulties - Oct 19 2023<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:21</var> MDT</small><br><strong>Resolved</strong> - We have not heard of any further reports of login issues so we believe this has fully resolved. Thank you for your patience.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:12</var> MDT</small><br><strong>Update</strong> - We believe that the ability for users to log in has returned to normal or will return to normal shortly. We will continue to monitor for a few minutes to ensure that login issues have been resolved before calling an all clear on this issue.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:52</var> MDT</small><br><strong>Monitoring</strong> - We are seeing the error rate declining, though some users are still reporting slow loading times. We will continue to monitor until the issue has been fully resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:19</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the Cova hub that is causing some users to see a "500 server error" when attempting to log in, or pages are failing to fully load. The maintaining teams have been made aware and are looking into resolving the issue. If you see this issue, please reload the page and try logging in again as the issue appears to be intermittent.</p>tag:covastatusupdates.statuspage.io,2005:Incident/188303742023-10-19T00:32:01-06:002023-10-19T00:32:01-06:00Planned System Maintenance - October 19th<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>00:32</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>00:01</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:58</var> MDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:57</var> MDT</small><br><strong>Scheduled</strong> - Hello Cova Clients, <br /><br />Cova has a planned system maintenance window from 12:00am – 12:30am MDT on the morning of October 19th. During this window Cova Pay Canada services will be unavailable as we complete the maintenance.<br /><br />Impacted Functionality: <br /><br />• Cova Pay Canada<br /><br />Thank you for your understanding, <br /><br />-Cova Support</p>tag:covastatusupdates.statuspage.io,2005:Incident/188407402023-10-18T11:41:06-06:002023-10-18T11:41:06-06:00Cova Support Line - Issues with Audio<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:41</var> MDT</small><br><strong>Resolved</strong> - Our vendor has marked this incident as resolved and phone services are functioning again as expected.<br /><br />Thank you for your patience while our vendor worked through this issue for us.<br /><br />-Cova Support</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>11:21</var> MDT</small><br><strong>Monitoring</strong> - Our vendor has yet to call the all clear, however, agents are able to take calls and two way audio continues to work as expected. We'll monitor the status page of for our vendor and provide updates until we are told services are business as usual.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:41</var> MDT</small><br><strong>Identified</strong> - Our teams have been able to receive test calls where both parties can hear the audio. Our vendor has not yet called the all clear, however, we are once again routing calls to agents. Please be advised some incoming calls may have audio issues.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:27</var> MDT</small><br><strong>Update</strong> - Our vendor has noted the following issue they are investigating. Please continue to use our chat and email function for support until we have resolution from our provider.<br /><br />"We are investigating intermittent audio quality issues with inbound calls due to a telecom provider issue in the CA-CENTRAL-1 Region. Callers and agents may not hear incoming audio."<br /><br />Thank you,<br /><br />-Cova Support</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:24</var> MDT</small><br><strong>Update</strong> - We have opened a support ticket with our vendor and are awaiting a response. We will continue to provide updates but customers can use the chat and email features to get support until the phone lines are restored.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:11</var> MDT</small><br><strong>Investigating</strong> - Our teams are investigating an issue with incoming calls on our support line. Callers are able to connect to an agent, however, the caller is unable to hear the agent. While we investigate the issue and work towards resolution customers who need support can email support@covasoftware.com or use the chat feature on our support site at the bottom right. support.covasoftware.com.<br /><br />We will provide updates as our phone lines return to normal.</p>tag:covastatusupdates.statuspage.io,2005:Incident/188184622023-10-16T15:51:34-06:002023-10-16T15:51:34-06:00Cova Support - unable to accept incoming calls<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:51</var> MDT</small><br><strong>Resolved</strong> - The issue that was causing calls to fail to reach Cova Support has been resolved. Thank you for your patience during this time and we apologize for any inconvenience caused by this.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>14:59</var> MDT</small><br><strong>Investigating</strong> - Currently, calls coming into Cova Support are not being correctly routed. At this time, we recommend that clients access support by Chat instead by going to our help page at https://support.covasoftware.com/covasupport/s/ and hitting "chat with an expert" in the bottom right, or by hitting the "help" button in the top right corner while logged into the Cova hub.</p>tag:covastatusupdates.statuspage.io,2005:Incident/187722482023-10-13T08:00:18-06:002023-10-13T08:00:18-06:00Cova Support After-hours line - service maintenance<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:38</var> MDT</small><br><strong>Scheduled</strong> - This evening, Cova Support's emergency after-hours line is undergoing maintenance as we move to a new provider for handling after-hours calls, and we may not immediately receive notification of incoming calls. As a result, it may take longer than normal for a Support agent to contact you back should you need to reach this service. <br /><br />Please consult our help page at https://support.covasoftware.com/covasupport/s/ for related help articles if you need urgent advice on a help topic, or reach out to Support during regular hours in the morning.</p>tag:covastatusupdates.statuspage.io,2005:Incident/187687462023-10-12T13:06:21-06:002023-10-12T13:06:21-06:00Cova Service Interruption - Pricing Delays - Oct 12 2023<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:06</var> MDT</small><br><strong>Resolved</strong> - The restart to Pricing services has completely resolved the previously noted issue. Thank you for your patience as we worked to resolve this.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:40</var> MDT</small><br><strong>Identified</strong> - We are currently aware of an issue which is causing the Cova Pricing Service to behave more slowly than normal. As a result, the Pricing tab in the Cova hub may load more slowly than usual and report may take longer to run. A secondary effect is that orders from an online source may arrive in the Cova app more slowly than usual. The maintaining teams are currently restarting related services to attempt to solve the issue.</p>tag:covastatusupdates.statuspage.io,2005:Incident/186264452023-10-04T03:00:17-06:002023-10-04T03:00:17-06:00Planned System Maintenance - Cova Ecommerce - October 3rd-4th<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:02</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:47</var> MDT</small><br><strong>Scheduled</strong> - Hello Cova Clients,<br /><br />We've received notification from our Cova Ecommerce hosting provider that there will be scheduled maintenance between 9pm - 3am MT starting on October 3rd, finishing on October 4th. During this maintenance window, Cova Ecommerce customers may experience up to 15 minutes of downtime as the necessary services are rebooted.<br /><br />There will be no impact on Cova POS, HUB, Orders, or 3rd party integrations.<br /><br />Thank you for your understanding,<br /><br />-Cova Support</p>tag:covastatusupdates.statuspage.io,2005:Incident/186671712023-10-02T09:27:29-06:002023-10-02T09:27:29-06:00Intermittent Connectivity and Slowness in HUB - Returning<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> MDT</small><br><strong>Resolved</strong> - The teams have seen error rates drop and services return to normal. We're calling the all clear and again apologize for the inconvenience.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>09:15</var> MDT</small><br><strong>Monitoring</strong> - The teams have corrected the impacted services and we are seeing error rates drop and functionality returning to normal. We will continue to monitor before calling the all clear.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> MDT</small><br><strong>Update</strong> - We are continuing to see error rates increase impacting other areas of HUB. Our teams remain engaged and are continuing to work to resolve the issues.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:44</var> MDT</small><br><strong>Identified</strong> - As we continue to monitor, error rates have increased again and our teams continue to troubleshoot the cause. Reopening this incident so we can continue to provide updates.</p>tag:covastatusupdates.statuspage.io,2005:Incident/186669522023-10-02T08:33:56-06:002023-10-02T08:33:56-06:00Intermittent Connectivity and Slowness in HUB<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:33</var> MDT</small><br><strong>Resolved</strong> - Our teams have confirmed services have returned to business as usual. Thank you for your patience while we corrected this issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:21</var> MDT</small><br><strong>Monitoring</strong> - Action has been taken to correct the slowness and services are returning to normal. We will monitor and call the all clear momentarily.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:20</var> MDT</small><br><strong>Identified</strong> - We are currently seeing slowness in HUB when trying to users, classic reporting and catalogs. Our teams have identified the issue and are working towards resolution</p>tag:covastatusupdates.statuspage.io,2005:Incident/186371082023-09-28T17:20:18-06:002023-09-28T17:20:18-06:00Cova Hub - Service interruption Sept 28 2023<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:20</var> MDT</small><br><strong>Resolved</strong> - The issue causing the Cova hub to load slowly is no longer occurring. Thank you for your patience and we apologize for any inconvenience caused.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:05</var> MDT</small><br><strong>Investigating</strong> - We are seeing the Cova hub logging in and loading pages more slowly than usual. At this time we do not believe the Cova App is being affected by this issue. The relevant teams are currently investigating the cause. Thank you for your patience as we look into this.</p>tag:covastatusupdates.statuspage.io,2005:Incident/185603112023-09-20T18:13:48-06:002023-09-20T18:13:48-06:00Advanced Reporting Unavailable<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>18:13</var> MDT</small><br><strong>Resolved</strong> - Our vendor has corrected the issue and Advanced Reporting is once again available. Thank you.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>16:29</var> MDT</small><br><strong>Identified</strong> - Due to an issue with a third party vendor, Cova's Advanced Reporting dashboard solution is not available. We have opened a priority ticket with the vendor, and are working toward resolution with no ETR at this time. Legacy reports, cash management and reports recently migrated to new HUB are unaffected. We will provide updates as we have more details from our vendor.</p>tag:covastatusupdates.statuspage.io,2005:Incident/185572552023-09-20T12:59:05-06:002023-09-20T12:59:05-06:00Pricing in POS - Updates Delayed<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:59</var> MDT</small><br><strong>Resolved</strong> - Our teams have confirmed the backlog of pricing changes have fully processed and the pricing service has been fully restored. Thank you for your patience as we worked to resolve this issue.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:33</var> MDT</small><br><strong>Update</strong> - Services have been restored, however, we are continuing to process a backlog of pricing changes. We expect services to be business as usual within the next 30-45 minutes and will update when this incident is fully resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:45</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor this issue as pricing updates on the POS continue to be intermittent.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:46</var> MDT</small><br><strong>Monitoring</strong> - Our teams are seeing better throughput and believe we have recovered. We will continue to monitor before calling an all clear.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:17</var> MDT</small><br><strong>Update</strong> - We are continuing to add resources to consume the backlog and will provide updates.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:55</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:55</var> MDT</small><br><strong>Identified</strong> - Our teams have identified an issue with pricing changes made in HUB reflecting on the POS. We are actively working on a fix and increasing resources to clear any backlog. We will continue to provide updates as we work towards a resolution.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183967022023-09-05T16:25:46-06:002023-09-05T16:25:46-06:00Customers not loading in HUB or POS<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> MDT</small><br><strong>Resolved</strong> - Our teams have deployed the fix for our US customers and have seen CRM and Sales and Orders return to normal. Thank you for your patience.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:59</var> MDT</small><br><strong>Monitoring</strong> - We have implemented a fix for clients located in Canada to resolve this issue and are currently monitoring to ensure the solution is working as expected before a wider implementation is rolled out to our clients in the US. Thank you for your continued patience as we ensure this solution will work before we fully implement it.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> MDT</small><br><strong>Update</strong> - Our teams are continuing to work alongside Microsoft to solve this issue and testing potential solutions has begun. More time is required to fully test and implement the fix for this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:33</var> MDT</small><br><strong>Update</strong> - Our teams are working alongside Microsoft on a solution for the issue related to retrieving Customer records. Some time will be required to finish developing a solution, then testing it and deploying it. Thank you for your continued patience as we work on solving this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:41</var> MDT</small><br><strong>Update</strong> - Our teams are continuing to work towards a solution for this issue with accessing Customer records. We will continue to provide regular updates and check in with them for progress on this. We cannot currently provide an ETA on a solution.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> MDT</small><br><strong>Update</strong> - The teams continue to work to restore service as we continue to see intermittent access to customers. We will continue to update as additional progress is made.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> MDT</small><br><strong>Update</strong> - Orders from 3rd party integrators are also failing to load in Cova POS as customers cannot be correctly passed through the integration. Our teams are continuing to work on a fix.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:26</var> MDT</small><br><strong>Update</strong> - The teams are continuing to implement a fix. We will continue to provide updates.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:47</var> MDT</small><br><strong>Identified</strong> - The team have identified the issue and working to restore service. We are beginning to see intermittent connectivity while searching and editing customers.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:33</var> MDT</small><br><strong>Investigating</strong> - We are experiencing issues with customers not loading in HUB and on the POS. Our teams are engaged and we will provide updates as we have a timeline for resolution.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183964222023-09-05T09:21:27-06:002023-09-05T09:21:27-06:00Pricing in Catalogs - Intermittent Load Times<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:21</var> MDT</small><br><strong>Resolved</strong> - Our teams have seen a full recovery of the pricing service. Thank you for your patience while we worked to resolve this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:15</var> MDT</small><br><strong>Monitoring</strong> - The pricing service has seen improvement in load times. We will continue to monitor and provide the all clear shortly.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Identified</strong> - Our teams have identified the issue and have restarted the impacted service. We will provide updates as things return to normal.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> MDT</small><br><strong>Investigating</strong> - Our teams are seeing reports of the pricing module in catalogs taking longer than expected to load. We are investigating and will provide updates as we know more.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183529092023-09-01T15:33:47-06:002023-09-01T15:33:47-06:00Payment Disruption - Canada<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved. We appreciate your patience as we worked towards resolution.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:53</var> MDT</small><br><strong>Monitoring</strong> - We have identified the issue and implemented a fix. We will continue to monitor services to ensure stability.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:57</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Canadian payment processing.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183508892023-09-01T11:05:37-06:002023-09-01T11:05:37-06:00Payment Disruption - Canada<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:05</var> MDT</small><br><strong>Resolved</strong> - Our teams have verified that services have returned to normal. Thank you for your patience while we worked to resolve this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:46</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and our teams are seeing improved performance.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Canadian payment processing.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183508422023-09-01T10:31:20-06:002023-09-01T10:31:20-06:00Intermittent Latency with HUB<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:31</var> MDT</small><br><strong>Resolved</strong> - A restart of the services has corrected the issue and we are back to business as usual. Thank you for your patience while we worked to resolve this issue.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:22</var> MDT</small><br><strong>Identified</strong> - We are currently investigating intermittent latency in loading HUB applications. The development teams are investigating and we will provide additional updates as we have more information.</p>tag:covastatusupdates.statuspage.io,2005:Incident/183386122023-08-31T12:42:13-06:002023-08-31T12:42:13-06:00POs Customer Lookup - Dedgragated Services<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:42</var> MDT</small><br><strong>Resolved</strong> - A restart of the services has corrected the issue and we are back to business as usual. Thank you for your patience while we worked to resolve this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:27</var> MDT</small><br><strong>Monitoring</strong> - Our teams have restarted the impacted service and we are beginning to see improvement in performance. We will continue to monitor and provide additional updates.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:23</var> MDT</small><br><strong>Investigating</strong> - Our teams are currently investigating issues with customer lookup on the POS. We will provide more updates as the cause is identified and a solution is implemented.</p>