We're writing to inform you of upcoming planned maintenance to our systems. Please review the details below and share with your store teams to ensure a smooth experience during the maintenance window.
Maintenance Window:
Date: Wednesday, May 27th Start Time: 12:30 AM Mountain Time Expected Duration: Up to 3 hours
What Will Be Impacted:
During the maintenance window, the following services will be unavailable unless you are already logged in and operating in offline mode:
• Cova HUB (back-office management) • Cova Point of Sale (Unless operating in offline mode) • API connectivity • Integrated payment services in both the United States and Canada
What You Can Still Do During Maintenance:
Your store can continue to operate. Here's how:
Point of Sale: If you log into the POS before the maintenance window begins and remain logged in, you will be able to continue ringing through sales in offline mode throughout the maintenance period. Any transactions completed offline will automatically sync and be processed by our cloud services once maintenance is complete.
Payments: Integrated payment processing will be unavailable, but standalone mode on your payment terminal will allow you to continue accepting card transactions during the window if available via your merchant provider.
Recommended Actions Before 12:30 AM MT on May 27th
To ensure a seamless experience, we strongly recommend the following:
1. Log into the Cova POS prior to 12:30 AM MT. Once logged in, use the bubble picker (user switcher) to log additional team members in and out as needed throughout the maintenance window. This ensures all staff can complete sales without needing to authenticate against the cloud during the outage. 2. Stores closing near the maintenance window should complete their cash-outs prior to 12:30 AM MT. This ensures all closing activity is captured in same-day reporting. Cash-outs completed after the window begins may not appear in that day's reports. 3. Confirm your payment terminal can operate in standalone mode and that staff are familiar with the process, in case integrated transactions are needed during the outage.
After Maintenance
Once maintenance is complete, all offline transactions will automatically be uploaded and processed through our cloud services the next time you are connected to the internet. No manual action is required on your part to reconcile offline sales.
Questions or Concerns?
Our support team is here to help. If you have any questions about preparing for the maintenance window or operating during the outage, please don't hesitate to reach out:
Thank you for your patience and understanding as we perform this important maintenance to keep Cova running smoothly. We appreciate your partnership and will work to complete the maintenance as quickly as possible.
Sincerely,
The Cova Software Team
Posted Apr 29, 2026 - 12:27 MDT
This scheduled maintenance affects: Login and Authentication, Integrated Payment Services, Customers, Catalogs and Pricing, Availability, Hub, Traceability, Sales and Orders, Reporting and Cash Management, and Cova E-Commerce.