Update - We are continuing to monitor Cova services as recovery progresses. Performance and logins remain stable for most users, and our team is keeping a close watch to make sure that continues. This incident will stay open during the monitoring period, and we will post a final update once it is fully resolved.
Oct 31, 2026 - 15:42 MDT
Oct 31, 2026 - 15:42 MDT
Monitoring - Performance and logins are sporadically recovering. For periods of time we are seeing users able to log into the system while others continue to have issues. Our internal team is continuing to work to arrive at a full resolution, ensuring all services remain stable. We will post additional and a final update once the incident is completely resolved
Oct 31, 2026 - 14:31 MDT
Oct 31, 2026 - 14:31 MDT
Update - We have finished failing over Cova services to our backup infrastructure. However, traffic is not yet reaching the new endpoints as expected, so some users may still have slow response times or trouble signing in. Our team is working to route traffic correctly and restore full service. We will provide another update as soon as possible.
Oct 31, 2026 - 14:21 MDT
Oct 31, 2026 - 14:21 MDT
Update - We are continuing our work to restore full performance and login access across Cova services. Our team remains fully engaged and is making progress toward a resolution. Some users may still have slow response times or trouble signing in. We’ll share more details as soon as they’re available, and we appreciate your continued patience.
Oct 31, 2026 - 14:00 MDT
Oct 31, 2026 - 14:00 MDT
Update - Our team is still working to resolve the latency and login issues affecting Cova services. The failover work is ongoing, and some users may still have slow response times or trouble signing in. We will provide another update as soon as we have more information. Thank you for your patience.
Oct 31, 2026 - 13:44 MDT
Oct 31, 2026 - 13:44 MDT
Identified - We are continuing to work on the latency and login issues affecting Cova services. To restore normal performance, our team is failing services over to backup infrastructure. Some users may still have slow response times or trouble signing in during this process. We will provide another update shortly.
Oct 31, 2026 - 13:11 MDT
Oct 31, 2026 - 13:11 MDT
Investigating - We are currently investigating reports of slower than normal performance across Cova services, and some users may be having trouble logging in. Our team is working to identify the cause and restore normal service as quickly as possible. We will provide another update within 30 minutes. We apologize for the inconvenience.
Oct 31, 2026 - 12:41 MDT
Oct 31, 2026 - 12:41 MDT
Login and Authentication
Partial Outage
Integrated Payment Services
Operational
Customers
Operational
Catalogs and Pricing
Operational
Availability
Operational
Hub
Operational
Traceability
Operational
Sales and Orders
Operational
Reporting and Cash Management
Operational
Cova E-Commerce
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.