Cova Status Updates
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Login and Authentication Operational
90 days ago
100.0 % uptime
Today
Integrated Payment Service (Canada) ? Operational
90 days ago
100.0 % uptime
Today
Customers ? Operational
90 days ago
100.0 % uptime
Today
Catalogs ? Operational
90 days ago
100.0 % uptime
Today
Pricing ? Operational
90 days ago
100.0 % uptime
Today
Availability ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
100.0 % uptime
Today
Traceability ? Operational
90 days ago
100.0 % uptime
Today
Sales and Orders ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Cash Management ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 29, 2022

No incidents reported today.

Jun 28, 2022
Planned System Maintenance - June 28th
Completed - The scheduled maintenance has been completed.
Jun 28, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 MDT
Scheduled - Planned Maintenance – June 28th, 2022

Hello Cova Clients,

Cova has a planned system maintenance window from 12am -1am MDT on June 28th. During this time certain functionality will not be available, however, stores will be able to continue to make orders and process sales. Once the maintenance is completed all pending sales will processed and data will be accurately reflected in HUB and reports.

Impacted Functionality:

• Sales will not appear in Cash Management – Sales that are made during the maintenance window will not be accounted for in Cash Management until the maintenance window is over and those sales can be processed to the cloud.
• Invoices created during the maintenance window will not be refundable until the maintenance is completed.
• Orders will remain open until the sale is processed in the cloud, even if the order has been tendered on the tablet.
• Inventory will not be deducted on the POS or HUB until sales and orders are processed after the planned maintenance.
• General Ledger will not update until sales have processed.


Thank you for your understanding.
Jun 8, 10:01 MDT
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Cova App Order Delays
Resolved - We have confirmed that this issue affecting Orders in the Cova app should no longer be occurring and service has returned to normal. Thank you for your patience as we worked to resolve this.
Jun 17, 14:27 MDT
Update - We are continuing to monitor this issue as it doesn't yet appear to be fully resolved. Thank you for your continued patience as we wait to hear functionality has completely returned to normal.
Jun 17, 12:54 MDT
Update - We are continuing to monitor this issue as it doesn't yet appear to be fully resolved. Thank you for your continued patience as we wait to hear functionality has completely returned to normal.
Jun 17, 12:24 MDT
Update - We are continuing to monitor this issue as it doesn't yet appear to be fully resolved. Thank you for your continued patience as we wait to hear functionality has completely returned to normal.
Jun 17, 11:49 MDT
Monitoring - We believe the issue with Orders arriving into Cova is recovering, but we have not yet definitely concluded the issue has been resolved. Thank you for your patience as we await confirmation that the issue is no longer occurring.
Jun 17, 11:27 MDT
Identified - An issue has been identified with the Cova services that handle Orders that may cause some Orders to arrive in the Cova app more slowly than usual. We are aware of the cause and working towards a resolution. No ETR is available at this time.
Jun 17, 10:59 MDT
Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

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