We're writing to inform you of upcoming planned maintenance to our systems. Please review the details below and share with your store teams to ensure a smooth experience during the maintenance window.
Maintenance Window:
Date: Wednesday, May 27th Start Time: 12:30 AM Mountain Time Expected Duration: Up to 3 hours
What Will Be Impacted:
During the maintenance window, the following services will be unavailable unless you are already logged in and operating in offline mode:
• Cova HUB (back-office management) • Cova Point of Sale (Unless operating in offline mode) • API connectivity • Integrated payment services in both the United States and Canada
What You Can Still Do During Maintenance:
Your store can continue to operate. Here's how:
Point of Sale: If you log into the POS before the maintenance window begins and remain logged in, you will be able to continue ringing through sales in offline mode throughout the maintenance period. Any transactions completed offline will automatically sync and be processed by our cloud services once maintenance is complete.
Payments: Integrated payment processing will be unavailable, but standalone mode on your payment terminal will allow you to continue accepting card transactions during the window if available via your merchant provider.
Recommended Actions Before 12:30 AM MT on May 27th
To ensure a seamless experience, we strongly recommend the following:
1. Log into the Cova POS prior to 12:30 AM MT. Once logged in, use the bubble picker (user switcher) to log additional team members in and out as needed throughout the maintenance window. This ensures all staff can complete sales without needing to authenticate against the cloud during the outage. 2. Stores closing near the maintenance window should complete their cash-outs prior to 12:30 AM MT. This ensures all closing activity is captured in same-day reporting. Cash-outs completed after the window begins may not appear in that day's reports. 3. Confirm your payment terminal can operate in standalone mode and that staff are familiar with the process, in case integrated transactions are needed during the outage.
After Maintenance
Once maintenance is complete, all offline transactions will automatically be uploaded and processed through our cloud services the next time you are connected to the internet. No manual action is required on your part to reconcile offline sales.
Questions or Concerns?
Our support team is here to help. If you have any questions about preparing for the maintenance window or operating during the outage, please don't hesitate to reach out:
Thank you for your patience and understanding as we perform this important maintenance to keep Cova running smoothly. We appreciate your partnership and will work to complete the maintenance as quickly as possible.
Sincerely,
The Cova Software Team Posted on
Apr 29, 2026 - 12:27 MDT
We are writing to inform you of scheduled maintenance affecting our integrations with the following third-party payment processors and gift card services:
*Merrco *Chase *Birchmount *GiveX
Maintenance Window:
Date: Wednesday, June 10, 2026
Start Time: 12:30 AM Mountain Time
Duration: Approximately 1 hour
What to Expect During the Maintenance Window
During this time, the following services will be unavailable:
Integrated credit and debit card transactions through Merrco and Chase
Gift card activation and redemption through Givex and Birchmount
Workaround for Credit and Debit Transactions
If you use Chase or Merrco, you can continue processing credit and debit card payments by placing your terminal into standalone mode. To complete these transactions in your system:
Process the payment directly on the terminal in standalone mode. In the POS, tender the sale to cash. Once the maintenance window has ended, update the payment method in HUB to reflect the correct tender type.
Services Not Impacted
The following services will remain fully operational throughout the maintenance window:
Stores will be able to continue conducting business as normal. Only the integrated third-party services listed above will be affected.
We appreciate your patience and understanding as we complete this important maintenance. If you have any questions or require assistance, please don't hesitate to contact our support team.
Resolved -
Affected services have returned to normal functionality and we believe this should be fully resolved now. Thank you for your patience as we worked to resolve this.
May 7, 16:02 MDT
Monitoring -
We are currently seeing an issue with the service that manages Pricing in Cova. This may result in users noticng that changes to Pricing in Cova take longer than usual to be reflected in the Cova app or in online menus.
May 7, 15:09 MDT