Resolved -
Our teams have confirmed the latency in the Customer service has fully resolved and errors have ceased. Thank you for your patience.
Aug 19, 19:20 MDT
Update -
We are continuing to monitor as services normalize and will provide additional updates until fully resolved.
Aug 19, 18:31 MDT
Update -
We are continuing to see general improvements to requests related to Customers in Cova, but as we still see some events in the backlog for services to catch up, we are continuing to monitor until we are confident this is fully resolved.
Aug 19, 17:29 MDT
Update -
We are still seeing some intermittent issues related to the Cova Customers service, and continue to monitor until we are confident this has been resolved. Thank you for your patience.
Aug 19, 16:37 MDT
Update -
We are seeing Customer events returning to normal service levels but will continue to monitor to ensure that this issue is fully resolved. Thank you for your continued patience.
Aug 19, 15:48 MDT
Monitoring -
We are seeing the Customer service is continuing to process the backlog of events. We are seeing the service continue towards a resolution but we cannot currently provide an estimate on when services will be fully returned to normal responsiveness.
Aug 19, 15:24 MDT
Identified -
We have identified and issue with the service that handles Customers in Cova. Affected users might have difficulty creating or searching for Customers in the Cova hub or the Cova app, or search results might be returned slower than normal. We aware of this issue and are currently working towards a resolution. We do not have an ETA on a solution at the moment but will provide updates as they become available.
Aug 19, 14:32 MDT