We believe issues related to being able to log into Cova are now fully resolved. Thank you for your patience as we worked to resolve this.
Posted Mar 26, 2025 - 11:13 MDT
Monitoring
We are beginning to see services recover and users able to log into HUB and POS. We will continue to monitor and provide additional updates.
Posted Mar 26, 2025 - 11:08 MDT
Update
Our teams have identified the root cause and are adding additional resources to remedy the issue. Again, as we have an return we will continue to provide updates.
Posted Mar 26, 2025 - 11:05 MDT
Identified
Our teams are rerouting services to our redundant data center and are monitoring traffic. As we continue to mitigate the issue we will provide updates on estimate return to service.
Posted Mar 26, 2025 - 10:59 MDT
Investigating
We are currently seeing intermittent connectivity to our authentication services preventing login to HUB and other dependent actions within our services. Our teams have been engaged and are working towards a resolution. We will post updates here, but in the meantime POS devices can be logged into using the bubble picker and if necessary work in offline mode to continue to process sales.
Posted Mar 26, 2025 - 10:41 MDT
This incident affected: Login and Authentication and Hub.