At this time, all services have returned to normal operations and we are closing this incident. We appreciate your understanding while we worked to resolve the underlying issue and apologize for the disruption to service.
Posted Dec 02, 2025 - 16:38 MST
Monitoring
Services have begun to stabilize and we are monitoring performance. Reverting any tablets operating in offline mode back to normal connectivity should allow users to properly process transactions and sales orders as expected. We will continue to provide updates until we are confident all services are business as usual.
Posted Dec 02, 2025 - 16:13 MST
Update
Our teams are beginning to see improvement with authentication failures and services normalize. We will post additional updates shortly.
Posted Dec 02, 2025 - 16:01 MST
Identified
Our teams are continuing to see increased latency and errors across multiple services. We suggest operating the POS in offline mode by turning of WIFI to the tablet completely and logging in using the bubble picker while we continue toward a resolution. Additional updates will follow.
Posted Dec 02, 2025 - 15:49 MST
Update
We are continuing to investigate this issue.
Posted Dec 02, 2025 - 15:25 MST
Investigating
We are investigating an issue with our authentication service that is impacting various permission based services both in HUB and POS. We suggest processing sales using offline mode and the bubble picker by turning off WIFI to the device as we investigate and identify the root cause.
Posted Dec 02, 2025 - 15:20 MST
This incident affected: Login and Authentication and Sales and Orders.